CONDITIONS OF SALE AND SHIPMENT
Orders are shipped by HEY! BACK! from Monday to Friday. Orders made on Saturday, Sunday and public holidays will be processed starting on Monday or the first working day. HEY! BACK! ship all over the world
It is important to enter a correct email and phone number at the time of order.
THE SHIPMENT IS FREE FOR ORDERS WITH A MINIMUM AMOUNT OF 50 EUROS ONLY FOR THESE COUNTRIES: United States (USA), United Kingdom, France, Germany, Spain, Netherlands, Sweden, Japan, Cyprus, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Hungary, San Marino, Vatican, China, South Korea, Hong Kong, Israel, United Arab Emirates, Iceland, Switzerland, Turkey.
Estimated delivery times from shipping date:
Italy: 1-3 working days
Europe and Turkey: 4 working days
United States and Canada: 6/7 working days
Israel: 5/6 working days
Japan, China, Korea, United Arab Emirates, Hong Kong: 8/9 business days
HEY! BACK! is not liable for any delays due to operations and customs controls, delays due to courier or force majeure beyond its control. HEY! BACK! reserves the right to postpone the shipment if events with force majeure occur.
Purchasing Mode
The set of goods in our online shop is not a legally binding offer by us, but is merely a non-binding invitation for the customer to order this product. The customer is only a binding contract offer when it passes through the ordering procedure foreseen in our Shop:
1) Select the desired product by clicking the “Add to cart” button
2) Check the basket
3) Press the button “Checkout”
4) Select the button “Next”
5) Sign in the webshop after your registration and enter your details (e-mail address and password).
6) check your details.
7) Binding sending the order through the “order now” button.
Before the mandatory sending of the order, the customer can return to the page on which the data were collected, which has made the customer during the order process by clicking the “Back” button of their browser to check its details again. There he can correct any error or exit the ordering process by closing the Internet browser.
After receiving the order we confirm this by automatically composed email. However, this email does not constitute acceptance of the offer on our part dar. is an acceptance of the offer by us in writing, in writing or by delivering the goods.
Customer will be able to check the status of the shipment at any time via the “tracking number” that will be automatically sent by the courier to the email address.
RESIDENTS AND REFUNDS If for any reason the Customer is not satisfied with their purchase, the purchased products may be returned in whole or in part within 14 days from the date of receipt of the goods. Note: You can not exercise the right to withdraw customers who purchase with VAT.
Instructions for Returns
– To request authorization for the return you must send an e-mail to info@heyback.it indicating Name and Surname, Order Number and you want to make a partial or total return;
– Once the office has responded positively to the abovementioned notice of withdrawal, the customer is required to return the products at their own expense not later than 14 days from the date of acceptance by mail of the office rendered;
– We will accept the return of any item, as long as it is intact and in the original non-damaged package, reimbursing the full amount excluding the shipping charges that remain with the customer (as provided for by the law in question). The administration will redeem the order within 7 days of receipt of the goods;We will inform you via email when your refund will be made: via PayPal if the payment was made through Credit Card, Prepaid Card Postepay or PayPal. In the case of an order made through a Bank Transfer, the refund will be made by bank transfer, we will ask you to indicate the bank coordinates to which you would like to be refunded, within the request mail at info@heyback.it In the event of termination of the right of withdrawal,
HEY! BACK! it will return to the sender the purchased goods, charging the shipment costs. For all aspects not explicitly stated, European rules for distance trading are valid.
N.B. Charges for shipment and return are borne by the buyer.
For technical reasons, the color of the products displayed on the site may be slightly different from the actual color: this variation will not be a reason for product replacement or redemption. SIZES In case of indecision, to find the right size, you will find the “Size guide” next to the products. Just click to see the size comparison table.